WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Lune Valley Crockery Hire collects personal information in several ways when you place an order, or register for a service offered by Lune Valley Crockery Hire. If an order is placed with us, we and our trusted 3rd party payment provider need to hold personal information including your name, email address, phone numbers, home address, delivery and credit card billing address(es) so that we can process and fulfil your order, these will be held securely and within The Payment Card Industry Regulations (PCI). Additionally we may also obtain information as a result of authentication or identity checks via Callcredit Limited a Credit Reference Agency. Sometimes we may ask for your telephone number. This number may be given to our driver for delivery services. These details allow us to process your order and to let you know the status of your order.
OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
WHAT ABOUT COOKIES?
Our site uses the following cookies to keep track of how often you visit our site, the contents of your shopping cart, when such a service is available, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: www.lunevalleycrockeryhire.co.uk
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
Lune Valley Crockery Hire may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. When you register with LVCH, you will be automatically opted into our newsletter and update email service. The information you provide will allow us to alert you to new products, features and enhancements; special offers & events.
Similarly, from time-to-time we will use the information you provide to promote the products and services of other companies within the DB or our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information, which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
OPT-IN and OPT-OUT PROVISION
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption hosted by our payment processor Sage Pay in accordance with the PCI Regulations which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS